Charts And Graphs Are Like Jokes

Everyone is familiar with the age-old adage that if you must explain a joke after you tell it, then the joke will be a flop. The same principle is true when you put data in front of a live audience, whether with a table, a graph, or a chart. This blog will clarify what seems…

Read More

Designing Customer Journeys for the Post-Pandemic World

Designing Customer Journeys for the Post-Pandemic World

  While using customer journeys to guide what teams build and how they operate is common practice, small differences in approach produce vastly different results. But today, as we enter a new stage of profound change, those differences will be more important than ever to business performance. The author offers three simple but critical factors…

Read More

Winning the ’20s in an Accelerated Post-COVID World

Winning the ’20s in an Accelerated Post-COVID World

Companies often look to the decade ahead to ground their strategies in long-term shifts. After the COVID-19 crisis forced leaders to shift their attention to navigating critical short-term issues, many are now refocusing on the longer-term agenda for their businesses. In contrast to the global financial crisis, which seemingly slowed the long-term change agenda, COVID-19…

Read More