How Customer Obsession Can Be Your Competitive Advantage

How Customer Obsession Can Be Your Competitive Advantage

At 6:45 on a Sunday morning in October, hundreds of New Yorkers waited in the Brooklyn Navy Yard. The line wrapped around the block but was still fewer than expected, the cold rain separating the casual fans from the die-hard loyalists. They weren’t in line for concert tickets, for the latest iPhone or Nike drop,…

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How to Calculate Risk Based on Where Your Profits Come From

How to Calculate Risk Based on Where Your Profits Come From

Risk heat maps are simply mappings of various business elements’ magnitude of risk. Many companies use them as their primary risk-assessment tool, but they don’t paint a complete picture. The action question is how to integrate a company’s key profit-generating customers, products, and operations — its profit landscape — into its risk management process.

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Ram Charan: Are You The CEO You Need To Be Now?

Ram Charan: Are You The CEO You Need To Be Now?

The biggest risk—and opportunity—in your business today? Your leadership, says Ram Charan, one of the world’s top CEO coaches. A guide to what you and your team must do to grab competitive advantage and exponential growth in a digital age.

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