The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand

The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand

When the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter future. She had no idea that she would have to do it during a global pandemic that made her organization an essential service but kept most…

Read More

Sustaining a Culture of Cost Consciousness

Sustaining a Culture of Cost Consciousness

It’s been a few years since your company launched its zero-based budgeting (ZBB) effort. Thanks to a solid design and full buy-in, it was a success, with only a few bumps in the road. Through roughly 100 savings initiatives, you carved out inefficiencies and redirected funds to the company’s business priorities. Once the implementation was…

Read More

Managers: Compassion and Accountability Aren’t Mutually Exclusive

Managers: Compassion and Accountability Aren’t Mutually Exclusive

Since the pandemic began, there’s been a call for managers to be understanding and lenient with employees as they navigate the stressors the global crisis has brought on. Now that restrictions are lifting in many parts of the world, some managers are wondering how to continue to balance compassion for the people on their team…

Read More