The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand

The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand

When the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter future. She had no idea that she would have to do it during a global pandemic that made her organization an essential service but kept most…

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